Refund policy

Thank you for choosing Jolene London .

We greatly value your trust in us and are committed to ensuring your satisfaction with every purchase. To provide you with a clear understanding of our policies, we would like to outline our return and exchange policy below.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Jolene@jolenelondon.co.uk or return through our website.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns for Incorrect Size: We understand that finding the perfect fit is important, and we are here to assist you in making well-informed choices. To help you select the right size, we offer comprehensive size charts for each product. We kindly ask that you refer to these size charts and take accurate measurements before placing your order. Please understand that, due to our commitment to sustainability and minimizing environmental impact, we are unable to accept returns for items based solely on sizing issues.

Returns for Faulty Items: While we strive to maintain the highest standards of quality, we acknowledge that unforeseen issues can arise. If you receive an item that is faulty or damaged, please contact us at Jolene@jolenelondon.co.uk within 30 days of receiving your order. We will promptly address the matter and provide a suitable resolution, which may include a replacement or a refund.

Exchange Policy: Regrettably, we are unable to offer exchanges for any products. This policy is rooted in our commitment to sustainability and reducing waste. By encouraging customers to measure themselves before purchasing, we aim to minimize unnecessary returns and the associated carbon footprint. We believe that this approach not only benefits the environment but also empowers you to make more informed decisions about your purchases.

We appreciate your understanding and cooperation in adhering to our return and exchange policy. Your support in adopting a more sustainable shopping approach is truly valued.

Should you have any inquiries or require assistance, please do not hesitate to contact us. Your satisfaction is important to us, and we are here to assist you in any way we can.

Warm regards,

Jolene London